Enterprise Agreement

These B2B terms apply only if an order form accepted by both parties expressly incorporates them. Viewing this page creates no enterprise contract, discount, SLA, or DPA. The order form identifies entities, service scope, fees, term, users, and commitments. In a conflict: signed order form/negotiated amendment first, signed DPA for data matters next, this agreement, then general Terms of Service.

WenOX supplies the described service with reasonable skill and care. Catalogues, models, rates, providers, and features may change under the general terms. A named model, provider, region, retention setting, or uptime is committed only if explicitly in the signed order form. If a committed dependency becomes unavailable, the parties discuss a reasonable replacement or remedy; general discretion cannot override negotiated commitments.

• Manage users, keys, internal permissions, and budgets; ensure user compliance and lawful inputs.
• Obtain employee/customer notices and permissions; do not send regulated or highly sensitive data without a suitable agreed arrangement.
• Review outputs, test changes, supervise CLI actions, and maintain backups. Dedicated support and SLA require a written agreement.

The order form states included usage, overages, taxes, invoice dates, and payment deadlines. No renewal or minimum commitment is implied beyond it. Raise invoice disputes promptly with detail; undisputed amounts remain due. Pricing changes apply at renewal or as expressly agreed, with required notice. Material overdue undisputed fees can lead to suspension after notice and a reasonable chance to pay, except where immediate action is legally necessary.

Each party protects the other's non-public business information with reasonable care and uses it only for the agreement. Disclose only to necessary personnel, advisers, and providers under suitable duties or as law requires. Public, previously known, independently developed, and lawfully received information is excluded. Confidentiality survives. Customers retain input rights; WenOX retains platform rights.

Processing customer personal data as a processor requires a suitable DPA covering instructions, security, subprocessors, transfers, rights requests, breaches, audits, and deletion/return. This public page is not a complete Article 28 DPA. Data-location, training, and zero-retention commitments require express written confirmation for the relevant providers.

The order form governs the term and renewals. Either party may terminate an uncured material breach after written notice and thirty days to remedy, unless incapable of cure or urgent illegality/security risk requires immediate action. Accrued fees and confidentiality survive. Undelivered prepaid service following WenOX's uncured material breach is refunded proportionately where required by contract or law.

Unless otherwise negotiated, the general business liability cap, exclusions, indemnity, and mandatory carve-outs apply. Fraud, death/personal injury from negligence, and legally unlimited liabilities are preserved. England and Wales law and courts apply unless the signed agreement provides otherwise.